Our 100% satisfaction guaranteed policy ensures that you can return unused items in their original condition and packaging within 30 days for an exchange or prompt refund.
Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please let us know your order number from the confirmation email.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.
Note that refunds can take up to 2-3 business days to appear on your bank account due to varying processing times of financial organizations. You can always contact us for any refund question at our website.
Costs
- We will give you a complete refund if the return is the result of our errors (such as wrong products or product quality issues);
- Should the return be the result of the customer's error (such as: not liking/wanting the item, ordering the incorrect product/size), the buyer is responsible for covering the shipping costs.
Order Cancellations
- We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
- Please submit a help ticket from Contact Us if you decide to cancel the order.
Refunds
We will email you to let you know that we have received your returned item after it has been received and processed. Additionally, you will receive notification from us on whether to approve or deny your refund.
Within two to three days, if you are accepted, your refund will be processed and a credit will be automatically applied to your Paypal payment method.
Policies
1、 Refund policy
Our refund policy aims to ensure that customers can receive corresponding refunds under specific conditions after
purchasing our products or services. The following are the conditions for a refund:
Product issue: If the received product has quality issues, does not match the description, is damaged, or
contains
unknown error information at the time of purchase, customers can apply for a refund.
Service issue: If our services fail to meet the promised standards or descriptions, resulting in customers
not
receiving the expected value or experience, customers can apply for a refund.
Time limit: Unless there are special exceptions, customers are required to submit a refund request within a
reasonable time (7-14 days) after purchase.
Evidence provision: In order to process a refund request, customers may need to provide relevant evidence
such as
product photos, order numbers, transaction records, and screenshots of incorrect information.
2、 Return Policy
Our return policy specifies the specific conditions under which customers can return goods and receive refunds:
Return deadline: Customers need to submit a return request within a specific number of days after
purchase.
Product status: The returned product must remain in its original condition, unused or damaged, and include
all
original packaging and accessories.
Return cost: Unless otherwise specified, the shipping cost for returns is usually borne by the customer.
Exception: Some products, such as customized items, consumables, or opened items, may not be eligible for a
return
policy.
Non-returnable items:
Unfortunately, we cannot accept returns on sale items or product damage/loss caused by the customer.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
General Return Process
- Select the products you would like to return or exchange by logging into your account or looking up a prior order.
- Items that need to be returned can be shipped back using the given return label and the original packing.
- We'll keep track of the things you're returning to us and notify you when they do.
- Your returned goods will be examined, processed, and refunded as soon as they arrive back at our warehouse!
Please do not hesitate to contact our customer service staff if you require any additional help or if you have any queries regarding our returns policy. We will be pleased to assist you and address any inquiries you may have.
Thank you again for your trust and support in us.
Sincerely,
| Email: | [email protected] |
| Company Name: | HUASHOU TRADING CO., LIMITED |
| Company Address: | UNIT 08, 15/F WITTY COMMERCIAL BUILDING 1A-1L TUNG CHOI STREET, KOWLOON HONG KONG(this is not a returning address) |
| Return Warehouse Address: | please contact our customer team for help |
